Privacy Policy

01 · Business Information

This Privacy Policy describes how RelentLabs Pty Ltd (“BaysBooked”, “we”, “us”) collects, uses and protects your information when you use baysbooked.com and our services.

Contact: Perth, Western Australia · hello@baysbooked.com · (555) 010-0199.

02 · Information We Collect

We collect the following categories of information:

• Personal information you provide — name, email address, phone number and business details — when you contact us or request a call.
• Usage and technical data — IP address, browser type, device and cookie data — collected automatically when you visit the site.
• Client automation data — information we process on behalf of clients, handled only per that client’s instructions.

03 · How We Use Your Information

We use your information to:

• Deliver, operate and support our services.
• Respond to your enquiry and schedule calls.
• Improve our website and services.
• Send service updates and, where you have opted in, messages you request.
• Detect, prevent and address fraud or abuse.

04 · We Do Not Sell Your Information

We do not sell or rent your personal information to anyone.

05 · Cookies & Tracking Technologies

We use cookies and similar technologies for analytics and to improve your experience. You can disable cookies in your browser settings; some features may not work as intended if you do.

06 · Data Sharing & Disclosure

We do not share your personal data (such as first name, last name, email, or phone) with any third-party vendor or company for their own marketing.

We may disclose information only where required by law, or to protect our rights, safety, or property and that of others.

07 · Data Security

We implement reasonable administrative, technical and organisational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08 · Data Retention

We retain personal information only as long as necessary for the purposes set out in this policy or as required by law, after which it is deleted or anonymised.

09 · Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at hello@baysbooked.com.

10 · Third-Party Links

Our site may link to third-party websites. We are not responsible for the privacy practices or content of those sites.

11 · Children's Privacy

Our services are not intended for individuals under 13, and we do not knowingly collect information from children.

12 · Changes to This Policy

We may update this policy from time to time. Updates are posted here with a revised effective date.

13 · SMS / Text Messaging Consent

By submitting your phone number and checking the SMS consent box, you agree to receive SMS text messages from BaysBooked related to your enquiry, appointment confirmations, reminders, and service updates.

Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

14 · SMS Opt-Out & Help

You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at the details above.

15 · Mobile Information & Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors in support services, such as customer service, solely to provide the messaging service. All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

16 · Contact Us

Questions about this policy? Contact RelentLabs Pty Ltd at hello@baysbooked.com · (555) 010-0199.